Recent Posts

What Steps Are Crucial in Disinfecting Property Flooded by A Storm?

7/7/2020 (Permalink)

SERVPRO tech removing baseboard in water damaged room; SERVPRO drying equipment being used in room What should you do when floods damage your home? Call SERVPROI! We know how to safely remove the water.

SERVPRO Can Help Clean, Disinfect, or Remove Materials as Part of Flood Damage Restoration in Your Northampton Property 

When a storm floods your property, one of the problems you have to worry about is contamination. Failure to decontaminate the affected areas can pose significant risks. It is important to note that you can clean up your Northampton property, but leave traces of contaminants.

Can Contamination Persist After Cleaning?

Cleaning is a necessary part of flood damage restoration when Northampton properties flood. However, several factors influence its effectiveness in removing contaminants, including:

  • Whether affected materials are porous or non-porous
  • Whether cleaning involves the use of disinfectants or antimicrobial products
  • Procedures used in the application of cleaning agents
  • Site management procedures such as content manipulation

What is easier to decontaminate, porous, or non-porous material?

Floodwaters contain massive levels of contaminants, such as chemicals and biohazards. In most cases, decontamination is only feasible for non-porous or semi-porous materials such as wood furniture or some floor and wall materials. Porous materials, including carpets and pad, allow deeper penetration of contaminants minimizing chances of proper decontamination. Our SERVPRO technicians remove such materials for disposal for the safety of your family.

Which steps are necessary when decontaminating hard surfaces? 

  • Allowing products at least 10 minutes of dwell-time
  • Use of products at correct temperatures of at least 68°F
  • Ensuring the cleaning solution spreads evenly around the property

Our SERVPRO technicians use various approaches to ensure we decontaminate all areas thoroughly. For instance, to ensure we apply sufficient products on vast areas such as floor surfaces, we use electric or pump-up sprayers for application. We also clean the surfaces we want to decontaminate before applying the disinfectant since the products need physical contact to be effective. Some organic matter can also neutralize the products.

Restoring sanitary conditions to your property after a storm floods it is crucial. Call SERVPRO of Hampshire County at (413) 324-1300 to assist. We're Faster To Any Size Disaster.

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Can the Interior of My Granby Home Ever Look the Same After Severe Fire Damage?

6/23/2020 (Permalink)

Smoke filled room Smoke and soot are hard to clean. Let SERVPRO restore your fire damaged home.

SERVPRO Offers Full-Spectrum Fire Damage Restoration Services to Granby Residents, Including Repair, Resurfacing, and Rebuilding Options

Fire damage recovery in Granby can be a complicated matter, involving the employment of many disaster restoration strategies. A typical household fire, even if quickly knocked down, can include the following phases and remedies:

  • Safety assessment
  • Contaminated water containment and removal
  • Debris cleanup
  • Residue and surface evaluations and matching with effective cleaning products and methods to eliminate 
  • Deodorization
  • Repair and rebuilding of significantly burned structures and fixtures

Why Are Fire Damage Residues So Hard to Remove?

Everyday dirt and grime can pose a bit of a problem, but the conditions during which they settle on floors and surfaces are relatively consistent. Sweeping, a pass of the vacuum, dusting, or a bucket and mop chases them away in short order. Fire damage in your Granby house can be a different matter. The soiling presented is not just tramped in leaves and garden dirt, food prep leftovers, the odd spill, or dust motes finally clinging to the woodwork. During the fire, the heat and the continuous combustion of a wide range of building materials, fixtures, and contents change everyday items into chemically altered substances. Benign materials transform into toxic, hazardous residues that are both airborne and attached to every surface in your home.

How Did the Fire Damage Inside my House Spread So Widely?

When materials catch fire, the burning heat causes the vapors and incompletely combusted bits of fuel, also known as soot particles, to spread on air currents. Hot air rises, so the pattern often is seen more substantial soot deposits near and on ceilings. The heat and response of the lighter-than-air particles of soot also explain why the soiling occurs one or more levels above the ignition site. If the vents in your HVAC system were open during the fire, soot could travel through the ductwork, emerging far from where the fire burned and thought confined.

My Attempts Only Made the Situation Worse! How Do I Clean Up?

Leave fire damage cleanup to our SERVPRO team of the Institute of Inspection, Cleaning and Restoration Certification (IICRC)-trained technicians. Rigorous coursework plus on the job experience under the tutelage of seasoned fire restorers helps our employees recognize the different types of soot commonly seen in household fires and then match the residues with effective propriety cleaners and appropriate techniques. Failure to follow these steps frequently results in smearing and setting in stains, and incomplete removal of corrosive residues.

Is It Dangerous to Clean Up Soot?

The air quality inside your home after a fire in Granby can give cause for concern. When we assess the scene, we likely recommend at least partial containment of the hardest-hit spaces to improve the conditions our workers and occupants endure during cleanup. Wrapping the area with 1.6 mil polyethylene and employing a negative pressure air scrubber forces airborne-residues through HEPA filters. Our crews also wear personal protective equipment (PPE) to avoid inhaling the residues or allowing skin contact during the project. We suggest you and your family avoid the work areas as much as possible.

How Can You Handle Severe Charring of Building Materials?

We always trend toward the restoration of damaged materials rather than demolition and replacement. This approach is less disruptive and costly in both time and money, but it is not always appropriate for every scenario. As we work on returning soot-encrusted surfaces to preloss condition, we also encounter circumstances where the underlying material sustained significant damage from the heat and burning of the fire. There are options short of rebuilding, even in severe cases. We also consider a hybrid response when some areas of fire damaged materials can emerge from aggressive cleaning intact and can return to function while another section cannot. Here are some strategies we use:

Blistered and peeling finishes

  • If brushing the loose finish reveals relatively undamaged material beneath, refinishing or painting can proceed after thorough cleaning and drying.
  • Additional layers of charring might respond to controlled removal. We might choose to use an appropriate abrasive technique like fine-grit sandpaper or steel wool until we find undamaged, stable material to refinish.

Charred structural components unable to provide support

When the integrity of a structural component or fixture becomes irreparably damaged by burn-through or heavy charring, our rebuilding division can assist with demolition and repair and reconstruction.

Engaging the services of SERVPRO of Hampshire County gives homeowners a seamless and low-stress restoration experience after a destructive fire. We can handle everything from initial assessment to rebuilding severely burned structures, starting with a call to (413) 324-1300.

Contractor Licenses:

General: MA CS-107843

Residential: MA HIC 180066

Does Drywall in My Northampton House Need Removal When It Gets Wet?

6/16/2020 (Permalink)

Woman watching suds overflowing from dishwasher When appliances fail, drywall often becomes water damaged. SERVPRO has the know-how to restore your home.

Experienced SERVPRO Managers Assess the Water Damage and Follow Best Practices to Restore Wet Materials in Northampton Homes

Drywall is a common material in many homes, predominant in more recent constructions, but also used in remodeled or repaired dwellings. Because of its porous nature, drywall wicks water quickly. When water spreads across a floor and moves toward the baseboard, the water crawls up the drywall. The composite material crumbles and warps and is rapidly rendered as inadequate and irreparable.

Where Does the Water Go After an Appliance Breaks Down?

If the dish or clothes washer in your Northampton home causes water damage, dealing with the visible water is just one step. You would not be the first homeowner wondering where the gallons of water that poured out went. Contact between the floor and wall joints in your kitchen or utility room allows water to seep through, pooling up between the walls and percolating into the subfloor. Merely mopping up or using a wet vacuum is not enough to address this hidden and now trapped water migration.

How Do the Pros Follow the Water?

SERVPRO technicians use sensitive moisture detectors and meters to outline the perimeters intruding water. We then choose the path of least disruption to reach the water, which can include flood cuts that take the wet drywall out several inches above the waterline, permitting:

  • Access to the water, extractable with portable units
  • Removal of unrestorable materials and inhibition of mold growth
  • Opening of the wet areas so our Applied Structural Drying (ASD) technicians can eliminate moisture inside affected wall cavities

How Is Cutting Up My Wall the Least Disruptive Option?

Replacement of drywall is a straightforward process that our build-back specialists can manage easily. Choosing instead to leave the standing water and moisture behind surfaces to dry slowly, if at all, leads to the risk of severe damage to framing and other supportive structural materials.

SERVPRO of Hampshire County has wraparound restoration services available when water damages your home. Call us at (413) 324-1300 to discuss the best practices we use to return your house to the preloss condition.

More about Northampton.

Contractor Licenses:

General: MA CS-107843

Residential: MA HIC 180066

I’m Stressed Out with Water Damage in My Northampton Home, Will Professional Restoration Help?

6/9/2020 (Permalink)

Standing water in a basement with red brick walls and tanks and pipes. Let SERVPRO be the pros to help you through the water damage in your Northampton home.

Hiring the Pros for Water Damage Gets You the Prompt, Efficient Service You Need to Restore Your Northampton Home

It can be stressful to handle water cleanup after a loss in your home. Calling in the help of professionals ensures that the cleanup is executed faster and in the most efficient manner possible. With the right combination of techniques and technology, SERVPRO’s water restoration technicians (WRT) restore your interior promptly so your family can get back to your daily life.

What Does SERVPRO Do to Handle Water Damage?

When you call us to handle water damage in Northampton, we treat each call as unique. Our technicians evaluate your interior to plan cleanup around your needs carefully. The considerations that we make include:

  • The extent of water loss and damage to your contents, furnishings, and any structural materials.
  • Calculations to allow for proper drying based on the saturation of water throughout your contents and structure, along with relative humidity within the loss zone.
  • Determining the course of action for deodorization and sanitization based on your location as well as local regulations.

How Do You Handle a Fully Flooded Basement?

When your water incident is significant, we have trucks equipped with extractors that pump out water at high volume. This 300psi extraction allows us to remove thousands of gallons of water rapidly to limit the amount of secondary damage to your property. These pumps also facilitate the removal of debris that may be in the water for expedient, effortless restoration. Water gets disposed of according to local guidelines in a nearby drainage system or collected on-site in a tank for disposal off-site.

Water damage does not have to cause stress and concern when you have experts on your side. Call SERVPRO of Hampshire County at (413) 324-1300 to have a team deployed 24/7 for assessment of your needs.

To find out more about Northampton, click here.

How Can I Ensure Removing all Water from Built-In Cabinets in My Northampton Kitchen After a Burst Pipe?

6/5/2020 (Permalink)

White cabinet door with peeling paint and splitting wood Water damages wood, especially particleboard if not immediately remediated. Call SERVPRO for fast, effective restoration.

Have Confidence that the SERVPRO Team Follows Industry Best Practices When Completing Your Northampton Water Cleanup Project

Remodeling projects often feature a complete kitchen re-do, with beautiful new appliances and cabinetry to match. Labor-saving devices installed are directly plumbed, so supply and waste lines thread through walls and under and around the cabinets. A crack in the conduit or an ill-fitting connection can create a slow leak, with the water collecting unseen under cabinets and between walls. If the water line finally bursts, the immediate water damage exacerbates the issues that have been building over time.

Is Cleaning Up Visible Water after a Burst Pipe Sufficient?

The puddles in front of the appliances and cabinets of your Northampton kitchen signal water cleanup must occur immediately. If you decide that mopping up the visible water is needed, you are setting yourself up for disaster. Moisture soaks into porous materials, including subfloors, hardwood and particle board, insulation, sound proofing (often wrapped around a dishwasher), and more. Failing to search for migration of the water from the leak potentially results in:

  • Weakening of structural materials and fixtures
  • Warping of floors
  • Rusting and breakage of metal supports and fasteners
  • Mold growth and damage

How Do Professionals Find and Address Water Migration?

When SERVPRO assesses your kitchen, we use moisture detectors and meters as well as thermal imaging cameras to locate and measure hidden water, trapped or absorbed under cabinets and between walls. Removal of toe kicks can release water under the cabinets, and if drywall is wet, we might cut sections out to access standing water and enhance the efforts of our structural drying equipment.

Do I Need to Hire a Rebuilding Contractor?

If fixtures, walls, or floors are damaged or partially demolished for water cleanup, our general and residential contractors' licenses permit us to build back affected areas of your kitchen.

SERVPRO of Hampshire County completes all tasks of your water cleanup project from assessment to reconstruction. Call us at (413) 324-1300 for comprehensive reconstruction assistance.

More about Northampton.

Contractor Licenses:

General: MA CS-107843

Residential: MA HIC - 180066

What Kinds of Safety Concerns Should You Have if Your Home Floods After Torrential Rains?

5/20/2020 (Permalink)

Heavy rain on roof It’s rainy season in Northampton. Call SERVPRO for all of your water damage restoration needs.

Rely on the Experts from SERVPRO to Keep Everyone Safe During Flood Damage Recovery in Northampton

When seasonal storms bring heavy rains and high winds to Northampton, the Connecticut River can also rise, exposing your residence to flooding from all angles. Regardless of the source of the water invading your home, the quantities that eventually flow inside can be substantial, causing damage to both the structure and its contents. You need professional help to turn back the pages on the disaster.

How Can You Tell if a Restoration Company Has Your Best Interests in Mind?

After you make the call after selecting a restoration company, it is natural to be nervous. Flood damage to your Northampton home is an intensely personal and stressful experience, and you want to have confidence that your restoration partner always has your family’s safety and welfare prioritized. Our mission is to return our customers’ property to a clean, dry, and sanitary condition, following best practices, including adhering to safety protocols from assessment through the final walkthrough. 

How Does a Reputable Disaster Recovery Company Manage Safety on the Flood Damage Worksite?

The caution SERVPRO exercises when approaching your flooding recovery project has as its foundation the reality that water damage restoration presents dozens of dangers that put both occupants and our crews at risk. We follow a protocol that safeguards all persons on your damaged property while providing premier flood damage mitigation, remediation, and restoration services. In theory and practice, water damage restoration can expose individuals to the following overall risks, and our first action when arriving at your site is to assess for the presence of any or all:

  • Slip, trip, and fall dangers, related to slippery and submerged surfaces and debris
  • Working in confined spaces, with potential for physical injury or entrapment in rising waters
  • Exposure to chemical agents mixed into the floodwaters or used for cleaning and disinfection
  • Environmental hazards, including
  • Materials such as lead or asbestos
  • Potential structural breakdowns such as wall or ceiling collapses and disturbance of supportive framing or foundations by the force of water, silt, and debris
  • Electrical hazards, perhaps requiring temporary shutdowns
  • Biohazards such as mold and infectious human waste when sewage backs up 

What Is Next, After the Risk Assessment?

Just because risks exist does not mean the project does not move forward. SERVPRO puts into place research-based, commonsense protections and proceeds cautiously under adapted conditions:

  • Hands-off water removal occurs with the placement of submersible, gas-powered pumps.
  • As debris becomes visible, cleanup is possible.
  • Truck-mounted extractors use power from our generators, so electrical shutdown does not delay our response, removing and containing for lawful disposal even vast amounts of contaminated floodwaters.
  • When contact with infectious or otherwise contaminated fluids and materials is necessary, crew members wear personal protective equipment (PPE). 

How Are Electrical Hazards Managed After Restoring the Power?

Eventually, we use on-site electricity for our equipment, including smaller extractors and the inventory of machines that assist in structural drying. We employ Ground Fault Circuit Interrupters (GFC) that cut the power when too many current flows. Crew members also inspect cords and plugs regularly for damage and ensure that cords used are managed with zip ties or other strategies to avoid tripping.

  • Team approaches to work in confined spaces ensures that no technician is without communication as portable, plugin extractors enter the battle to remove all water.
  • Light fixtures and electrical boxes should be water-free before use.
  • Metal tools, including measuring tapes, ladders, and more, must not contact working circuits or energized equipment.
  • Diagrams of electrical wiring, cables, and power lines must be available before controlled demolition to avoid cutting into the grid.

Crew members avoid:

  • Plugging in or unplugging wet appliances or equipment
  • Switching on or off any electrical tool or machine while standing on a wet surface

What Approaches Do the Restorers Take with Other Hazards?

Structural Concerns

Northampton storm and flood-damaged structural components can warp, crumble, or collapse. Before beginning flood mitigation and remediation our crews:

  • Inspect for gas or other utility line ruptures, reaching out for appropriate assistance if needed.
  • Evaluate water for water collected above ceilings or between walls, planning for and implementing a strategy of weep holes or flood cuts to release the water.
  • Test floors for weakness, especially if the introduction of heavy equipment might cause supports to fail.   

Hazardous Materials 

  • Chemicals or infectious pathogens can be mixed in the floodwaters, requiring proper PPE and containment of the workspace and the fluids removed.
  • Airborne hazards mandate the use of negative pressure air scrubbers in work areas, and wrapping of the space in 1.6 mil polyethylene.
  • If we encounter asbestos or lead-based paint, our managers must arrange for removal by licensed personnel.

The team at SERVPRO of Hampshire County delivers flood assessment through build-back services. Explore what we can offer you by calling (413) 324-1300.

Contractor Licenses:

General: MA CS-107843

Residential: MA HIC 180066

Certified: SERVPRO Cleaned – a defensive cleaning program

5/19/2020 (Permalink)

Table tent signs describing the Certified: SERVPRO Cleaned program on top of a wooden table. Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety and assuredness.

Let us help you get back to business

As our communities re-open in Northampton, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned,but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of Hampshire County today at (413) 324-1300 for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.

Need Ideas or Help with Preventative Cleaning?

5/15/2020 (Permalink)

hand with a pink glove wiping a computer monitor with a pink rag Remind employees to wipe down their computers. Rely on SERVPRO to clean your lobby and bathrooms.

SERVPRO of Hampshire County Provides Answers

While there has been a certain amount of fear-mongering in the media lately, we can all agree that the most prudent course is to follow the recommendations and orders from our health authorities when it comes to safe practices like social-distancing, hand washing, and keeping touchpoint surfaces clean. These actions will certainly help flatten the curve of infection rates. Does the real question become, “What are the correct ways to clean our Northampton indoor environments?” Here are some excellent answers to this commonly asked question:

  • Visit the CDC websitefor real information about environmental cleaning and disinfection (Both Appleand Google also have reliable advice websites)
  • Using CDC recommended or EPA registeredcleaning products
  • Consider hiring professional help

SERVPRO of Hampshire County’s technicians are well-trained and experienced in Northampton biohazard cleaning that involves potentially harmful microorganisms, including crime and death scene contaminated scenes. We follow the cleaning protocols developed by the Institute of Inspection, Cleaning, and Restoration Certification (IICRC) and Restoration Industry Association (RIA), based on the CDC’s recommendations, without spreading contamination.

What else can SERVPRO offer?

  • Special cleaning equipment such as powered misting machines and air-cleaning systems
  • An inventory of EPA registered cleaning products
  • Trained, certified technicians wear proper personal protective equipment (PPE), which protects the occupants of the building as well as themselves
  • Both one-time cleanings and regularly scheduled cleaning programs, customized to each location and circumstance
  • Consultation services - our experts are available to answer any questions you may have.

Maintaining quality preventative cleaning is a potent weapon in the fight against potential infection. Call SERVPRO of Hampshire County at (413) 324-1300.

More about Northampton.

Advice from the medical and scientific community regarding how to deal with the coronavirus is based on present knowledge, which is subject to change as the situation continues to develop. There can be no assurance that disinfectants alone will be adequate to fully eliminate the virus. We are not physicians or infectious disease professionals. Consult your medical professionals for individual medical advice.

What Should I Expect to Replace After Fire Damage in My Northampton House?

5/5/2020 (Permalink)

Fire damaged room and fire damaged kitchen chairs Fires do not always destroy everything. We try to restore your family treasures. Call us today!

SERVPRO Helps Scope Fire Damaged Materials Determining What to Salvage or Throw Away 

Fire leaves a blend of evident and obscure damages on different materials within a property. The varied nature of damages can lead to confusion on whether to dispose of items that survive the fire immediately or look for ways to save them. Our SERVPRO technicians understand that some items' immediate disposal is necessary because fire affects materials in many ways, apart from the physical changes observed.

How does fire damage things?

When looking through a fire damage site in Northampton homes, the evident signs of loss include soot, ash, and charred material remains, which are caused by flames and heat action in a fire. However, combustion involves other processes, including releasing harmful chemicals like hydrogen cyanide, sulfur dioxide, and tar. Some of these harmful substances find a way into some of the materials within the sections the fire affects.

What items typically require immediate disposal?

  • Insulation
  • Perishable and non-perishable food
  • Cosmetics and medicine

Although the physical damage on the items may not appear significant enough to warrant removal, underlying reasons make it the correct option. For example, food items, exposed to heat or the chemicals produced during combustion, are no longer safe for consumption. For insulation, exposure to fire leads to different problems, including damaging its insulating properties. Another issue with insulation is the accumulation of soot and odor, yet it is not possible to clean it. Our SERVPRO technicians remove the top three to four inches of insulation in case the problem only involves residue deposits.  

What else needs removing?

Fire affects all materials and contents within the loss site. Meticulous scoping is necessary before deciding to throw away or save anything. Our SERVPRO technicians consider three main factors:

  • The chances of successful restoration
  • The cost of restoration
  • The sentimental or other value of the item

SERVPRO of Hampshire County helps in addressing various challenges sparked by fire damage, including making tough decisions on the fate of valuables. Call us at (413) 324-1300. We're faster To Any Size Disaster.

 More about Northampton.

How Do I Restore Fire Losses to My Northampton Home?

4/24/2020 (Permalink)

boarded up fire damaged house with snow on the ground SERVPRO can board up and then restore fire damaged homes in Northampton

SERVPRO Professionals Respond Fast After a Fire to Start Mitigation and Recovery

When you ask how fire damage gets restored in any Northampton area home, the answers that you get are much like asking a panel of top chefs for how they might make some traditional dish. While many of the ingredients are the same, the methods and the nuances of individual efforts set each happening apart. Choosing a restoration team means choosing skilled professionals that can appreciate these differences and how to provide the most efficient restoration.

Considering how widespread fire damage in Northampton homes can be, our SERVPRO professionals do not waste time mobilizing to reach your damaged property as quickly as possible. Restoring your home is a collaboration of effort between your initial reaction to the emergencies and how our technicians can begin vital mitigation steps upon arrival.

What Do I Do Once the Firefighters Leave? 

Fires are already overwhelming, but when first responders tell you that their work is done and you can go about the restoration needs, it can feel like an impossible task. It is often better to break this critical time into smaller pieces so that you are reaching out to the right offices at the right times. Your initial response should involve:

  •    Calling Our Professionals 

While you might want to reach out to your insurance company first, but there are distinct advantages to choose to call our SERVPRO team before that. The sooner that you speak with our emergency response team, the faster these professionals can mobilize and get on their way to your damaged address. Also, in many cases, your insurance company is going to want an estimate and a thorough evaluation of the property conducted by professionals, which we can do.

  •    Calling Your Insurance 

Reaching out to your insurance provider is an important step that should not get forgotten. These are the professionals that are going to be involved in the funding of the restoration that your property needs and can keep you from paying little more than the deductible.

  •    Waiting for Qualified Assistance 

While it might be tempting to begin an evaluation of the property on your own, this is not always advisable. Entering your home until professionals have deemed it safe to do so can lead to potential health hazards and structural threats you are not prepared to face. Our professionals get prepared for these possible risks with extensive training.  

When Does My Insurance Company Get Involved? 

You might be wondering where your insurance company fits into all of this, and they are a vital part of ensuring that restoration begins when it should and does not miss vital steps to bringing your home back to its original condition.

  •    Initial Phone Call

With the initial phone call that you make to our SERVPRO professionals, we can find out information about your insurance provider. We can interface in these situations to cut through the substantial red tape that can sometimes exist that slows restoration from beginning. However, we are not an insurance company, and we strive to simplify the process, not direct it.

  •    Preferred Vendor 

Our SERVPRO brand is recognized among local and national insurance agencies as a preferred vendor in the area. We have established a reputation with these companies for our thorough work and fast response.

  •    Experienced Inspections and Documentation

Our professionals work to quickly gather the information that your insurance company needs to approve your damage claim. In many cases, this is photo evidence and documentation of the damage along with our estimations of the work to get done and the proposed costs. We provide the CCIS Content Claim Inventory Service program to catalog non-salvageable items and more to assist our customers.

What Might My Home Need to Look Like it Used To? 

After a fire loss incident, there are several things that your home needs to return to its original condition. Between all of these standard stages, you can see a seamless collaboration between our restoration professionals and our in-house licensed contractors. Some of these needs include:

  •    Controlled Demolition

Fires often cause a need for controlled demolition when partial damage occurs to construction materials and structural elements. By only removing part of the material, reconstruction can cost less material-wise and take less time to complete.

  •    Surface Cleaning

Removing residues and staining is an essential element to restoring your home after a fire loss as well. With hazards like soot residues, it is vital to carefully clean these exposed materials as not to cause more significant structural loss or health hazards.

  •    Deodorization

Smoke and burning odors are among the most challenging obstacles for our team to overcome, and we have several deodorization products and equipment to neutralize harsh odors throughout the entire house.

  •    Repainting

Even though we have potent cleaning products and solvents, repainting many of the damaged surfaces and wallboard can help to make it “Like it never even happened.”

After a fire, it can take a lot to make your house look and feel like home again. Let our SERVPRO of Hampshire County team help however you need by calling (413) 324-1300.