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What Steps Can Hampshire County Residents Take to Prevent Water Damage from Flooding?

9/9/2021 (Permalink)

Flooded street with caption “Tips for Flood Damage.” Owner Kevin Fall gives tips on how to prepare for flood damage.

IICRC-Certified SERVPRO Techs Assists Hampshire County Homeowners with Water Damage from Flooding

Storms, ground flooding, and the subsequent water damage caused by both have heavily impacted residences in Western Massachusetts, especially after heavy July rainfall and inclement weather from the remnants of Hurricane Ida. In the wake of this recent disaster, over 100 homeowners called SERVPRO of Hampshire County for basement flood cleanup.

SERVPRO professionals in Hampshire County remediate water damage from flooding with a combination of 24/7 service, highly-trained and certified technicians, and commercial-grade restoration equipment and facilities designed to tackle small or large-scale disaster cleanup needs. SERVPRO of Hampshire County’s licensed restoration services after a flood include general contracting (license #: MA CS-107843) and residential contracting (license #: MA HIC 180066).

Other certifications local SERVPRO technicians and staff hold include:

  • Institute of Inspection, Cleaning and Restoration Certification (IICRC) Water Removal Technicians
  • OSHA 10-hour General and Construction Industry Training
  • Applied Structural Drying Technicians
  • Water Damage Restoration Technicians
  • Upholstery & Fabric Cleaning Technicians

Precautions for Residential or Basement Flood Damage

SERVPRO of Hampshire County owner Kevin Fall suggests in this video the following for protecting homes, particularly basements, from flooding:

  • Keep water away from important fixtures and appliances like water heaters, furnaces, and laundry machines by identifying where water is coming from and keeping vulnerable areas like entryways blocked with sandbags
  • Use wet vacuums and dehumidifiers to keep water damage under control
  • Preparation is key to minimizing damages. Keep downspouts and gutters clean, with spouts directed away from the home. Clear out storm drains near the property if they are obstructed to lessen further flood risk.
  • Homeowners can often salvage basement contents by keeping belongings in storage totes or elevated on palettes. In basements with carpet, the flooring can prove difficult to clean.

SERVPRO of Hampshire County stands ready to offer mitigation services that can make disaster-affected homes look “Like it never even happened.” Property owners can find out more by calling (413) 324-1300.

Our Team Is Available 24/7 To Restore Your Amherst Business After Flood Damage

9/7/2021 (Permalink)

water damage concrete wall Commercial water damage restoration by SERVPRO is top-notch. Our technicians are ready at a moment's notice.

Restoring Structures with Exterior Block Walls with Flood Damage in Amherst

Many of Amherst's building structures designed as schools for long-term storage are often based on a concrete slab with block walls. Often these walls form the exterior and interior floor plan. The highly durable paint is frequently chosen to protect these walls and give them a more finished, aesthetically pleasing appearance. Although this paint works well to keep rain running off the exterior walls, submersion during a flood can lead to damage.

Block walls covered by typically protective paint on buildings in Amherst can exacerbate commercial flood damage by retaining moisture and prolonging the conditions that harm the contents of such structures. When SERVPRO responds to a customer with a building constructed like this, we explain that we need to bypass the moisture barrier created by the paint. 

A Building's Structure Should Be Taken Into Consideration

The pressure of the water during a flood can affect the stability of walls, including concrete blocks and other mortared bricks. Flood damage can also cause water to permeate the interior of those blocks, especially if paint or other protective coverings become damaged from cracks due to movement or areas where debris scrapes off any paint. 

Once water enters, it continues to spread. Regular drying methods work much more slowly to dry solid blocks. Air passing over the surface does pull moisture out but at a slower rate. We use a technique similar to the one used to drain hollow walls – drilling small holes, called weep holes, in the lowest portion possible of the affected wall. This happens along a grout line, where the mortar is softer and allows gravity to help dry the wall. 

Because brick and concrete blocks can take weeks or months to dry out completely, we might also need to install additional entries into the wall to provide better ventilation. These allow moisture to escape as water vapor, which our desiccant machines can then remove. The spaces these vents create can be filled later and repainted. Our building crew, General Contractor License # MA CS-107843, performs this service so our mitigation teams can concentrate on cleaning and disinfecting surfaces and handling the contents of the building. 

SERVPRO of Hampshire County understands that flooding affects your building and your business in a multitude of ways. We work with companies in and near Northampton, Granby, Easthampton, and Ware to mitigate flood damage in all types of buildings. Contact us through our 24-hour services line, (413) 324-1300, year-round for this and other disasters.

What is Porosity and How Does it Relate to Water Damage in Northampton?

8/26/2021 (Permalink)

SERVPRO logo SERVPRO technicians are ready 24/7 365 days a year for any size water damage restoration job. Pre-loss condition is what we provide.

How Porosity Affects Drying Strategies for Northampton Homes

Porosity and permeance are both terms that can help to identify the likelihood of water moving through specific materials and contents in your Northampton home. While the literal scale to gauge the porosity of structural elements might be complicated, it is simpler to consider that you can group items into three primary categories based on their permeance:

  • Porous
  • Semi-Porous
  • Non-Porous

Where a structural component or item falls into these groups can identify the difficulty our SERVPRO team might have with preserving affected materials or drying water damage in Northampton homes. Classifying each of the damaged items and structural elements in your home into one of these categories can direct responding technicians to the areas of most pressing importance and which materials do not need immediate action to protect.


These are the materials and items that require the most urgent attention. Porous materials have a high permeance rating, which means that they can readily absorb water and allow it to change their composition, deteriorate the material, or allow for hazardous growths like mold and fungus.


These mid-level materials can absorb moisture at a slower pace than objects with higher permeance like carpets and drywall. Semi-porous surfaces, like wood, OSB board, and bricks, take longer to absorb direct water exposure. Likewise, pulling the moisture back out of these materials can take longer against more successful water removal approaches common with high porosity structural components.


As the name suggests, these items absorb little to no moisture at all. When these materials absorb any amount of moisture, it can take much longer to remove it entirely than porous materials. The project manager scoping the job can determine the necessary drying approaches.

Multiple levels of permeance and porosity indicate more significant challenges in drying when absorption occurs. Our SERVPRO of Hampshire County team is ready to overcome these obstacles with extractors, air movers, and specialty drying equipment that can reduce vapor barriers and make drying more efficient. Give us a call whenever you need us at (413) 324-1300.

Put Professional Water Damage Experts To Work In Your Amherst Area Home Today

8/6/2021 (Permalink)

water leak from the ceiling Moisture damage from water is no DIY project. SERVPRO has trained professionals with IICRC certificates for any size disaster.

Professional Water Damage Experts

It can be easy to fall behind in general maintenance tasks in your home. Before you know it, a significant storm enters the area, causing severe damage to your Amherst property.

If you find water damage in your Amherst area home, give professionals a call that can make the proper repairs and get things back to normal quickly. It helps to have someone you trust available to answer your call for help 24/7, 365, and we are here to fill that role.

SERVPRO has IICRC certified technicians and all the latest equipment and resources necessary to make your home look new again. All it takes is a single call to our office to begin your home’s restoration today. We address all of your concerns and communicate with you throughout the process to help make the best of unfortunate circumstances. We maintain a stress-free claims process and finish as quickly as possible.

Tools to Locate and Remove Water Damage

SERVPRO technicians use infrared moisture detectors to locate excess water on your property, along with extractors of all shapes and sizes to remove water wherever it might be. Our drying process involves using various equipment, depending on your situation, to get everything dry as quickly and efficiently as possible while limiting any damages you might experience.

If you have a specific section of your home or personal property you would like saved, SERVPRO technicians can provide individual attention to specific areas, ensuring more satisfying results. We do everything in our power to meet or exceed your expectations and return your property to a quality pre-damage condition.

Calling a professional for help with water damage restoration provides you with licensed experts you can trust precisely when you need us. No water problem is too big or too small; our entire team stands ready to answer your call for help, providing unique solutions to a large variety of emergencies that can occur on your property.

Contact SERVPRO of Hampshire County for full-service water damage solutions in Northampton, Amherst, Granby, and more. Highly trained restoration experts are nearby and ready to help. Put our experience to work for you today (413) 324-1300.

Remodeling Project Reveals Mold Damage in Amherst

7/30/2021 (Permalink)

mold in bathroom SERVPRO follows strict guidelines when it comes to restoration. Mold remediation services by SERVPRO are second to none. Call now!

Why SERVPRO to Rid Your Home of Mold Even During Renovations

Discovering mold during the demolition phase of a remodeling plan brings progress to a halt. Consult with the mold remediation experts at SERVPRO to manage the mold damage so new construction can proceed.  

You finally take on a remodel of your master bathroom. The work crew pulls up the previous laminate owners installed and stops progress because of mold damage in your Amherst home. It appears a seeping leak at the seal of the toilet saturated the subflooring, feeding a colony of mold. We encounter this situation often and have a team of certified mold remediation specialists available to help get you and the remodeling contractor past this problem. 

Mold is an opportunistic organism. All it needs is a little water to activate and a surface coated with bits of organic material to eat and grow. Oxygen is necessary, but light is not. Finding it under the flooring in a damp environment is familiar to SERVPRO, and our remediators are experts in following the Environmental Protection Agency (EPA) protocol for abatement. 

Mold Inspections, Remediations, and Removal

First, the SERVPRO technicians contain the infestation. Since you live and sleep within feet of the affected area, we barricade the bathroom, at a minimum, and consider using a negative pressure machine vented to the outside to prevent particles of mold from drifting into your bedroom or other areas of the house while we work. Next, we remove the mold and any structure it infiltrated. Pressed wood subflooring compromises easily when mold feeds on it, so expect sections to be removed and bagged for proper disposal. 

The next step involves using professionally matched antimicrobial products to sanitize the areas before we arrange new subflooring and reseating or replacing the leaky toilet. Eliminating the leak is the key to successful mold damage remediation. Finally, an air scrubber runs for a designated period to clear all remnants of the mold colony before the barriers come down. The remodelers resume where they left off. 

SERVPRO of Hampshire County comes to the rescue when mold damage threatens the completion of a remodeling project. Call us at (413) 324-1300 for expert handling of unexpected microbial growth. 

How Long Does Flood Damage Restoration in Northampton Take?

7/21/2021 (Permalink)

storm damaged home Storms cause all sorts of water damage throughout the house. SERVPRO has all the equipment and manpower needed for all the water restoration needed.

SERVPRO Provides Efficient Flood Damage Support to Northampton Residents.

A flooded property requires immediate attention and can become a hurdle, impacting your everyday life. Water intrusion events are generally sudden and can throw your schedule out. Our services are designed to help relieve stress during restoration and repair by communicating with you thoroughly as well as acting as the bridge between the insurance adjuster and the restoration process. We can help you with:

  • Basement flooding cleanup
  • Sewage cleanup
  • Emergency services water damage

Our goal is to make flood damage restoration in your Northampton home as smooth as possible. This process could include enlisting the help of certified builders and providing you with realistic deadlines. If you remain in the property, we can extract, dry, and disinfect areas of the house in high usage first, such as kitchens, bathrooms, and bedrooms. Dedicated SERVPRO crew chiefs can oversee the process using their extensive experience.

Sorting through non-salvageable materials and disposing of them is essential to carrying out efficient restoration work. 

We offer additional services such as vapor barrier installation to protect your home from damage in the future. 

Our use of industrial-grade water restoration equipment can help return your home to its preloss condition, “Like it never even happened.”

For expert assistance, contact SERVPRO of Hampshire County for flood damage repairs at (413) 324-1300.

Northampton Flood Damage Drying Techniques

7/9/2021 (Permalink)

Dogs in a puddle After a flood, count on SERVPRO for assistance. Call us at (413) 324-1300, we are available 24/7.

Systems to Remove Flood Damage from Your Home

Excess rainfall can affect nearly every home in some fashion. When it causes streams or rivers to crest their banks, the problem increases significantly and can cause thousands of dollars in repairs. 

Standing water is the primary source of flood damage to Northampton homes, but removing it lessens the problem; it does not eliminate it. To do that, SERVPRO removes moisture from the property and the air. When lowering the air humidity levels, we use either a Closed or an Open system. 

Closed System for Flood Damage Restoration

We seal the affected area from other parts of the home and outside air for a Closed system. Dehumidifiers are the first machines we use for this process. A Closed system is a preferred method for smaller areas with a high humidity level since it is easier to seal off a single-entry point with plastic sheeting or close and seal the doors and windows. Technicians also use the HVAC in a Closed system; air conditioning can significantly help the dehumidifiers speed up the process. 

Flood Damage Remediation Using an Open System

An Open system is more efficient for larger areas. We use fans and air movers to force out the moist air inside the home and replace it with drier air from the outside. However, if the humidity level of the air outside is not significantly lower than inside, this is not an efficient process. Higher temperatures outside are also necessary. 

Although an Open system can work faster, it does come with a set of disadvantages. Additional monitoring is required to check the equipment and keep watch on the open doors and windows to prevent trespassing, theft, and vandalism. If we use the HVAC, then there is an energy loss for every minute it is on. Finally, the weather can turn, and the process must either stop or switch to a Closed system. 

SERVPRO of Hampshire County knows that removing flood water is only the beginning of restoring your home to its original state. We are here to get you through every step and explain what we need to do. If you require our help, call us at (413) 324-1300 today. 

Smoke and Odor Control In a Fire Damage Situation in Northampton

6/24/2021 (Permalink)

Home Fire Illustration SERVPRO teams are prepared to handle every level of fire damage, day or night. Call us today, (413) 324-1300.

SERVPRO Handles All Aspects of Cleanup and Odor Control After House Fires

Fire is a complex event resulting from the right combination of fuel, a source of heat, and an oxidizer. It is a combustion process that causes the production of light and heat. In some cases, it can also lead to the production of different types of gases and a wide range of vapors. These gases include carbon monoxide, nitric oxide, and carbon dioxide. 

If a fire damage event has hit your Northampton property, we have professional restoration services to deal with the resulting odorous smoke residues. SERVPRO experts have several years of experience and industry-leading equipment for effective odor and vapor control. 

Fire and Smoke Damage Restoration and Cleanup

The first step in vapor control is to remove the actual source of the odor and then clean the area of residues. This stage involves containing or blocking odor molecules from continuing to migrate throughout the structure. These physical barriers are generally set up with plastic sheets for isolation of the affected areas. 

During a fire damage emergency, SERVPRO technicians identify the materials causing the odor and spray them with a chemical deodorizer. The chemical forms a barrier that protects the source material from evaporating. Our IICRC-approved fire & smoke damage restoration specialists use industry-leading odor counteractants to prevent the odor molecules from further circulating in the air. For chemical containment to be effective, we have to spray directly onto the charred areas using a pump-up sprayer or a fogger. A thermal fogger dispenses heated aerosols that can travel the same path as the heated smoke particles and then bond with them to form an odorless compound.

The second phase is to counteract the odor particles that escaped into the air before the containment stage. This step is vital in a fire damage situation, as it helps eliminate airborne odors before the nose detects them. We can set up mechanical devices to change the chemical composition of airborne particulates. Hydroxyl generators can be deployed while work is ongoing. In the case of severe smoke and soot infusion and odors, there is another piece of equipment we use. This is the ozone generator, but because of the nature of ozone, this can only be placed and activated when no people, pets, or plants are within the structure. Overnight, it dramatically enhances the indoor air quality, IAQ. 

When a fire-damaging event occurs, it is important to protect your property from harmful smoke and odors. As part of the community, SERVPRO of Hampshire County is ready to help get your building back to normal, "Like it never even happened." For any assistance, call us anytime at (413) 324-1300.

Why Is Swift Mold Remediation Crucial to the Survival of Your Amherst Business?

6/16/2021 (Permalink)

"Mold damage can happen out of sight" If your business is overtaken by mold you need to call the professionals. Call SERVPRO today for remediation assistance.

Fast Mold Remediation Allows You to Resume Business Operations as Soon as Possible.

As an Amherst business owner, you know that time is money and that the longer your business is unable to operate normally, the more money it loses. This is why fast and effective mold remediation services are so crucial to the survival of your enterprise.

SERVPRO’s mold specialists are dedicated to providing your business with the highest quality mold remediation services in Amherst. Their extensive training and experience help them perform a wide variety of mold-related work.

Some Services SERVPRO Offers Are:

  • Mold Inspection
  • Basement Mold Remediation
  • Bathroom Mold Removal
  • Attic Mold Removal
  • Black Mold Damage Repairs

These efforts not only protect your business structures from the long-term effects of mold, like dry rot and structural collapse, but also ensure that all parts of your facility are safe and pleasant for your customers and employees.

Operating a business in Amherst is not always easy. It requires you to remain forever vigilant against potential threats to its survival. Over time, even seemingly simple little things like a small water leak could cause catastrophic damage prompting its closure. It is your responsibility as an owner to avert this potential negative outcome for the sake of your customers, employees, and bottom line. 

With all this in mind, your neighbors at SERVPRO of Hampshire County are always available to assist you with all of your mold remediation needs. Call us anytime at (413) 324-1300 for help.

Water Damage in the Local Amherst Laundromat

6/1/2021 (Permalink)

water coming through the space between the door and the floor Commercial water damage can be quite critical. Contact SERVPRO immediately to get the help you need with water damage remediation.

SERVPRO Technicians are Proficient at Remediating Your Water Damage

Everyone needs a laundromat from time to time. You lined up plenty of washers and even offered a drop-off wash and fold option for busy college students and hardworking community members. All goes very wrong when a defective machine overflows, flooding your dry cleaning and laundry location with several inches of water. A speedy resolution to the problem is to call SERVPRO for efficient water removal services.

With so many different people operating the washers round the clock, an overflow of water needing immediate removal could be expected at your Amherst laundry center. The overworked machines do not cycle out of the filling stage because a valve is corroded and sticks in the open position. Customers fail to oversee the machines and do not notice the flow of water. Within minutes the floor of your shop is inches deep in sudsy water.

Managing this mess on your own is difficult. You have your hands full running the dry cleaning desk and the snack counter that keeps bored customers happy. You and your clientele count on the laundry being open 24/7, so the chance you close to deal with the damage is not one you want to take. The technicians from SERVPRO are a perfect fit for this scenario, trained in fast water removal and proven drying techniques.

A professional restoration company like SERVPRO is also well positioned to determine how to get rid of the water properly and take all necessary steps even when your electricity is shut off. Truck-mounted pumps and extractors do not rely on your electricity for power. The water pulled out of your business is considered contaminated, and SERVPRO contains this “gray water” for appropriate disposal. Submersible pumps and heavy-duty extractors suck up standing water fast.

SERVPRO staff inspects and evaluates your flooring, trim, and walls, looking for areas where the water undermined the integrity of the building materials. If the crew arrives soon after the flood and begins restoration work, chances are good the tile floor and painted walls need air movers and dehumidifiers to reduce the moisture remaining. Our trained technicians scout out any concerning patches where water has been absorbed and then check for possible microbial growth risks.

When you need to get your customer’s laundry back on line SERVPRO of Hampshire County is the answer to washer overflow. Contact us at (413) 324-1300 for immediate assistance in removing wash water and drying out your laundry business.