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We Take The Proper Steps In Handling Grandby Water Damage

8/6/2019 (Permalink)

SERVPRO has trucks loaded and ready to be dispatched on a moment's notice. Our crews and equipment are ready 24 hours to handle your flood damage.

Water Damage Granby – A Burst Water Pipe While on Vacation

The homeowner left for a week-long vacation and came back to a water nightmare. The owner made arrangements for someone to look after their home while away, as per the instructions and requirements of their home insurance policy. Their friend found their basement full of water on the day before the owners were to return. Fortunately, he turned the water off and immediately called the owner who called for help. 

Our SERVPRO team responded to this water damage emergency in Granby and quickly took control of the situation. Since the owner was not home, our technicians met the homeowner's friend and also the insurance adjuster. We provided an assessment of the situation and the steps that needed to be taken immediately to minimize the damage. Approval was given to proceed. 

Our team immediately initiated the following steps: 

  • Verified that it was safe to enter the basement which had approximately one foot of water in it
  • Used a portable water extractor to remove as much water as possible
  • Used a squeegee attachment to remove water from all hard surfaces
  • Removed area carpets for further drying
  • Removed all materials on the floor for further drying and recovery
  • Extracted water from the subfloor 
  • Dehumidifiers were set up along with air movers to enhance the drying process

There was over one foot of water damage in the basement. As a result, the lower portion of the drywall and insulation in the walls was also replaced. Fortunately, this was a tiled floor which did not require restoration. Although the restoration activities continued after the homeowner arrived home, the initial emergency was under control, and recovery/restoration efforts were well underway. The growth of mold was minimized due to the fast response by the SERVPRO team and the homeowner's friend. 

Our SERVPRO team prepared a complete report of the steps taken, final moisture readings, and the restored items. Some items, such as paper-based documents and photographs, cannot be restored to their original condition. We restore these items to the best condition possible. 

Call SERVPRO of Hampshire County at (413) 324-1300 for 24/7 service. We serve Northampton, Amherst, Easthampton, and surrounding areas. We're Faster To Any Size Disaster. We aim to restore your home, "Like it never even happened." 

See more about Granby.

SERVPRO:Who Else Could Handle Properties Stricken By Disaster in Northampton? 

7/23/2019 (Permalink)

If disaster strikes and you need help call the professionals at SERVPRO today for all remediation needs.

Why Northampton Residents Trust SERVPRO With All Types of Restoration Services

There are only so many things Northampton property owners can do to prevent damage from water, fire, storms, or mold. When the unexpected occurs, you need help right then, not during the next business day. When you contact SERVPRO, we are locally based and arrive soon after your initial call. When water accidents happen in a home, it is vital that cleanup efforts begin as soon as possible. Even a small fire in a home has the potential to leave behind significant odors and spread soot if not properly mitigated quickly. 

Fire damage in Northampton homes has the potential to occur in any room, in places such as within walls or a garage with improperly stored lawn treatment chemicals or paint. Once it does, fire spreads quickly, and as it burns, the air expands and drives soot into porous objects. The end result is a leftover lingering smoke odor that requires professional mitigation to get rid of.

Containment is crucial for a fire loss area because the majority of fire cleanup sites are not total losses. Often only a single area is affected, and the rest of the home needs protection from soot from the fire-damaged area. SERVPRO technicians frequently turn to traditionally effective containment methods such as heavy gauge plastic over doorways and vents or the use of negative air chambers. Both are useful for halting the spread of soot and odors. 

We thoroughly clean away smoke residues and remove any charred fire debris necessary. In some fire damage situations, there is little in the way of restoration due to extreme loss; however, because we hold licenses as both residential #MA HIC 180066 and general contractors  #MA-CS-107843 in the State of Massachusetts, we have the expertise to clean up fire damage and rebuild your home restoring it to its preloss condition. 

When water damage occurs in a Northampton home, our emergency response team is available 24-hours a day because when you need water cleanup, the faster water extraction begins, the more potential to reduce the amount of loss in the home. 

We use different types of water extraction equipment to remove moisture during several passes to lessen drying time. We have equipment for specialized tasks such as water removal from upholstery and carpet; these are used in tandem with our moisture detection equipment so even if water migrates behind baseboards or under flooring, we find and remove it. 

For carpeting and area rugs, if the water cleanup begins within 24 hours, there is a good chance the floor coverings have restoration potential. Our certified Carpet Cleaning Technicians have training in specialty drying configurations such as floating the carpet to dry it both above and below in place to limit the disruption in the home during water damage restoration services.

SERVPRO technicians set drying goals before deploying our air movers and dehumidifiers. This part of mitigation is essential because any excessive moisture invites mold spores to germinate and bacterial growth. We take air measurements during and after drying the water-loss affected areas to ascertain the humidity in the room is below favorable conditions for mold infestation. After drying, all hard surfaces receive a hand-cleaning with our professional-grade antibacterial solutions to ensure any part of the home that required water cleanup is left sanitary and ready for habitation.  

Storm damage in Northampton residences brings water damage to a new level of cleaning challenges for SERVPRO technicians. Tree limbs ruin roofs and break windows allowing rainwater to enter. Flash floods are not uncommon when intense storms bring large amounts of rain, or the Connecticut River breaches its banks. Groundwater has a rating as a category three biohazard, and due to the potential for contamination, homeowners should not come into contact with the water until we test it for bacteria, toxins, or sewage.

Much like water damage in the home from a plumbing failure, our technicians perform water extraction quickly. Unfortunately, unlike in a clean water spill, carpeting affected by groundwater is not a candidate for sanitization and reuse in the home and must be discarded. We use different types of cleaning solutions depending on the surfaces cleaned for the best outcome.

Water odors can be a significant issue after flood damage in the home. SERVPRO technicians put in immense amounts of time becoming trained and certified in various restoration sciences, so they have the expertise to handle any task, including odor control. 

Sometimes time-release gel pellets are enough to handle residual water odors. When the odors left behind are significant, our technicians use equipment such as ultra-low-volume foggers that neutralize odor-causing molecules. 

In Northampton homes, mold damage occurs as a result of three factors coming together to form perfect conditions for spore germination and growth:

  • An area with maintained humidity over 45%
  • Temperatures 70-degrees Fahrenheit or more
  • Consumable organic materials such as sheetrock or wood

We carefully contain mold infestation areas for remediation using plastic or negative air chambers, much like when we handle fire damage cleanup to limit the spread of soot. Mold spores exist naturally and when conditions are right, germinate and turn into colonies that spread quickly. Professional mold remediation is crucial to stop the cycle of mold infestation.

Not only do SERVPRO technicians perform abatement of the mold colonies, but we also assist homeowners in stopping the conditions that allowed the mold to flourish. After completion of mold remediation, we give the homeowner a report detailing not only the actions we did on-property but also the necessary repairs or actions to halt any further mold growth. 

Why SERVPRO? When Northampton homeowners require restoration services and need fast cleanup assistance, it's a smart choice to outsource the task to a company with certified professionals that can not only mitigate damage but also provide any reconstruction necessary as a seamless service. This all-in-one assistance lessens the stress of having to coordinate both cleanup and repairs to your property as well as having a streamlined report to submit with your insurance claim to expedite the process. 

SERVPRO of Hampshire County stands ready to assist our friends and neighbors in this area with any needed restoration services from damages incurred by fire, water or mold. Call us at (413) 324-1300, and we can make the loss in your home "Like it never even happened."

Click here to learn more about the city of Northampton. 

A Flood Can Spell Big Trouble For Your Home In Granby

7/16/2019 (Permalink)

If you need a second opinion or our sophisticated approaches, give our SERVPRO of Hampshire County rapid response team a call today at (413) 324-1300.

Can You Fully Restore Flood Damage To Your Granby Residence?

Flooding in your Granby residence does not always have to be widespread and traumatic, depositing several inches of standing water throughout the property. Many instances of flooding only affect one single room of your house or even the crawlspace beneath the main floor. These circumstances, while less immediately destructive than flash flooding with high volumes of water, have the potential to still be as damaging and severe if not addressed quickly. As a homeowner, you might want to know if this is a situation you can handle on your own, or if you need to seek out professional assistance.

As much as you might expect a plug of our SERVPRO mitigation and recovery services for flood damage in Granby homes, there are many of these scenarios that you can handle without our experienced team. Understanding how to judge these situations can improve not only your success with the recovery of your property but also the full-time period and investment made in your efforts and those of a professional restoration team (should this later be necessary.)

You first need to understand how widespread specific effects have become, starting first at the source of this damage. For breaches to blockwork, you can often apply hydraulic cement with a trowel over the vulnerable area to stop the flow of water so that you can begin extraction and drying efforts. Other penetration points in the exterior of your house become matters of discretion into your abilities with emergency construction solutions like tarping over compromised roof areas until the breach can get repaired.

As for extraction, while our SERVPRO team might have multiple options of various sizes and strengths to suit every water removal and drying effort, you can often make do with a wet vac and conventional drying methods. This approach is only going to work provided that wall cavities and other inaccessible areas have not become damaged by moisture and require additional specialized equipment.

When you are assessing your ability to handle flood damage in your home, it is a choice that needs to get made quickly and confidently. Damage can continually worsen until the affected areas get thoroughly dried and managed. If you need a second opinion or our sophisticated approaches, give our SERVPRO of Hampshire County rapid response team a call today at (413) 324-1300.

For more about Granby click here.

The Guide to Water Damage Remediation in Granby

7/3/2019 (Permalink)

Water damage remediation causes lots of headaches. Contact the professionals at SERVPRO today for help.

Professional Drying Equipment for Water Damage in your Granby Home

All moisture contains within it some amount of microbes or other bacteria. When there is a water spill in your residence, this can cause staining of fabrics, furnishings, and fittings. We run a professional restoration service for the removal of water, staining, and bacteria after experiencing a property issue. Our call lines are open twenty-four hours a day, and we can arrange a service for you with a local water technician within four hours from notification of loss. 

One of the critical duties in dealing with water damage in Granby is in the assessment phase. Different scales of contamination have a significant impact on our approach to returning your property to its preloss condition. Acting quickly is essential because as moisture comes into contact with pre-existing dust or bacteria in the home, the scale of contamination can become increasingly severe. A clean water emergency can quickly become a grey or black water issue- which requires demolition and replacement of certain materials like carpets or drywall. 

SERVPRO technicians are equipped with the latest restoration technology to ensure a comprehensive service. Moisture does not stay in one place and naturally migrates from wet to dry. This phenomenon can result in moisture seeping into the subfloor, wall cavities, or crawlspaces. Using thermal imaging cameras, we can trace this process from the source to any possible affected areas. Moisture meters can then be deployed to ascertain the level of saturation in furnishings, floors, or fittings. 

The quickest way to controlling microbial growth is by thoroughly drying the affected area. Portable extraction units can remove larger quantities of water from carpets, furnishings, and flooring. Once the apparent signs of water are removed, SERVPRO can deploy rapid air movers to increase the temperature of surfaces and encourage evaporation. Dehumidification equipment helps to remove the moisture from the air and discourage mold growth. In the majority of situations, proper drying of the property removes malodor, when it does not, we can deodorize using air fresheners, pellets, or thermal fogging equipment. 

Property restoration issues are time sensitive. Contact SERVPRO of Hampshire County (413) 324-1300 for professional assistance. 

Click here to see more about Granby.  

Call the Experts in Fire Damage in Northampton For All Your Remediation Needs

6/28/2019 (Permalink)

The leftover residue from fire damage can be extremely burdensome to deal with. Contact the professionals at SERVPRO for help.

Fire Damage Mitigation In Northampton

Restoration costs associated with fire damage on your Northampton property are only a fraction of what it might be to replace or rebuild. With that in mind, always have a cleaning and restoration expert test for cleanability after a fire occurs. It helps to have someone looking at things from a repair perspective, rather than someone who falls back on replacing items if things look worse than they thought.

You also want someone that's on your side, keeping an eye on your policy limits, a company that works with your insurance company to ensure quality results. Having fire damage in your Northampton area home does not mean you lose everything you have worked so hard to obtain. A highly-trained restoration expert can often save many of your home’s contents, even those you may have thought were a total loss.

SERVPRO’s test for cleanability helps locate all of the smoke and fire residues caused by the fire. It also determines whether these residues are cleanable, or if they existed before the fire occurred. Through this process, our technicians learn enough about all existing damage to provide you and your insurance company with an accurate estimate. 

SERVPRO provides you with an estimate that lists all restoration procedures needed to return damaged areas to a quality preloss condition. It also shows which items remain salvageable and which do not, as well as a full list of undamaged items, and those that remain questionable. It is our goal to help recover every item possible, reducing any losses you might experience through quality restoration.

SERVPRO technicians explain the testing and cleaning services we provide in full-detail. We want to give you all of the information you need to make informed decisions about your property. Pre-testing allows us an opportunity to discover everything we need to know, including how long it might take to perform our services, what supplies we need, and any additional equipment necessary to move forward.

Contact SERVPRO of Hampshire County for full-service solutions to fire damage on your property throughout the Amherst, Granby, and Ware areas. Our Fire & Smoke Restoration Technicians (FSRT) are available 24-hours a day, 7-days a week, year-round to help mitigate fire damage in your home. 

Click here to see more about Northampton. 

The Best Way to Dry Northampton Water Damaged Basements

6/14/2019 (Permalink)

Water damage in basements is a common issue. Call SERVPRO for solutions.

Removing Water from Saturated Northampton Basements 

Basements are a common location for water loss incidents for Northampton residents. While many times, natural disasters can first penetrate this lower level of your residence and cause widespread pooling of water and saturation of structural elements and construction materials, this is only part of a potential problem that exists. The basement is also one of the primary hubs for your plumbing system and is an ideal installation location for your water heater, washing machine, and other water-fed fixtures like utility sinks. 

We can appreciate how vital water removal and recovery efforts are for your Northampton home, and the clock begins moving for us at the time that you first report this disaster. We have ready trailers stocked with advanced drying and extraction tools, ensuring that the appropriate protective processes begin as soon as our team arrives at your address. Our SERVPRO professionals have extensive training in Applied Structural Drying and Water Restoration, allowing us to approach loss incidents with confidence and experience. 

One of the first steps that we must take when we arrive at your home is to locate the source of the water damage. From faulty appliances to compromised plumbing, we have to stop the flow of water so that extraction and drying efforts can be more effective after that. We can work to repair the source of the damage should the cause require the application of hydraulic cement or another approach that does not require full repair or reconstruction efforts. 

The SERVPRO technicians that arrive at your house come with our experienced contractors as well. These individuals can help to identify the best permanent solutions for preventing excessive moisture and water damage in the lower level of your property again. From the installation of sump pumps to the regrading of concrete flooring, there is little our experienced team cannot do to help. 

While the basement might be a commonly water-damaged area of your property, our SERVPRO of Hampshire County team can work around the clock to make its effects “Like it never even happened.” Give us a call anytime at (413) 324-1300.

Read about Northampton here.

Let Our Professionals Help With Flood Damage Preparation For Your Amherst Home

6/5/2019 (Permalink)

Our goal is to leave your house, “Like it never even happened.”

Is Flood Damage Preparation In Amherst For You?

Surprises never stop when you are a homeowner. When you think all home improvement jobs are done, you are surprised by a new part of your home needing attention. It is not uncommon for homeowners to learn that they are vulnerable to flood damage, even when their home is not located in a designated flood zone. The best you can do is prepare and align your resources and hope that you will never need them. Pay close attention to recommendations issued by your insurance company and the federal government, but make sure to assess your local resources as well.

If you are concerned about flood damage in Amherst, reach out to us at SERVPRO and let us explain our approach to restoration after a water event. Aside from having a team on call 24/7, our technicians hold an Institute of Inspection Cleaning and Restoration Certification (IICRC). Combined with on-the-job experience, our crew brings to you the latest in the industry to address any flood damage to your home. Call us, and our Green Fleet will arrive at your home to take action.

A big concern when there is flooding is the presence of black water. Flood water carries pathogens and debris which pose a risk to your family. When it comes in contact with your home and belongings, we need to take action. As it permeates your most porous possessions like upholstery and carpeting, it threatens your health. Our SERVPRO team acts quickly to remove any unwanted materials and dispose of them according to environmental recommendations. Simultaneously we bring in high-power pumps to extract water and restore moisture levels in your home. Knowing the proper order in which to eliminate floodwater residue helps minimize your material loss and disruption to you and your family.

SERVPRO of Hampshire County is your best ally when disaster strikes. Call us at (413) 324-1300 as part of your emergency preparedness plan and let us be proactive in protecting your home. Our goal is to leave your house, “Like it never even happened.”

Click here for more about Amherst.

Call Our Certified Professionals For All Your Northampton Fire Damage Restoration Services

5/29/2019 (Permalink)

Fire damage started in the attic of this home and an electrical short was the cause. We arrived as soon as they called because we are available 24/7.

Full Restoration of Fire Damage in Northampton Home

When there is fire damage to a property, it is vital that it has professional mitigation as soon as possible. The longer odor-causing soot remains on surfaces, the more it spreads and permeates porous objects.

Our SERVPRO location handled a fire damage remediation in Northampton for a house with both water and smoke damage over half the property. When we arrived on-site, we contained the entryways and registers in each of the affected rooms to stop any further spread of soot.  

We used portable pumps and extractors to remove the remaining water. Then our technicians used controlled demolition techniques to remove the charred sheetrock and contents too damaged by fire to restore. Our goal is to limit loss for homeowners by restoring the structure and contents through our proprietary methods whenever possible. This commitment to service is why we go methodically through rooms to determine the restorability potential for items.

After the completion of debris removal, we turned our attention to soot removal. Using both portable and hand vacs both with HEPA filtration, we cleaned the residue from the floors, surfaces and ceilings.

Soot particles range from large enough to see to microscopic. We use air scrubbers with HEPA filters to cleanse the affected areas of lingering soot by capturing these odor-causing particulates.

Even after removing charred items, ventilation and cleaning with HEPA filtration, a pungent odor often remains after fire damage, and masking and covering up does not work. We have equipment such as ozone machines or hydroxyl generators that remove fire odors at the molecular level.

Another odor control method we use is thermal fogging. Our technician used an odor-neutralizing heated solvent delivered as a fog. The fog is used to penetrate every place the smoke permeated to remove deeply seated odors thoroughly. In many cases, the combination of multiple methods of odor removal is necessary to eradicate all smoke odor.

Call SERVPRO of Hampshire County at (413) 324-1300 when you need help with fire damage. We can handle damage of any size to residential or commercial properties. Our certified technicians can make your fire loss "Like it never even happened."

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Your Coffee Shop In Amherst Can Be Restored To Pre-Damage Condition By Our Water Damage Specialists

5/14/2019 (Permalink)

Call SERVPRO of Hampshire County, and we can handle all phases of the restoration needed to make your water loss “Like it never even happened.”

Commercial Water Cleanup Does Not Hold Up Grand Opening Of Coffee Shop In Amherst

When planning to open a new business, water damage before your grand opening was probably not part of the plan. Fast action is on your side, the more quickly the mitigation of water loss begins, the more potential for full restoration of your property and contents.

A not-yet-opened coffee shop and bakery found themselves in need of commercial water cleanup in Amherst. The culprit was the incorrect installation of a water supply line into an espresso machine, and it came loose and released water. The incident happened overnight, and the counters, floor mats, and boxes of supplies were affected. After turning off the water, the owner called us.

Wet tile flooring is excellent for keeping sanitary conditions in a business, but is dangerous when wet. During the initial call to SERVPRO, we advised the property owner not to move water-logged items such as the floor mats and await our arrival due to the danger of slip and fall accidents. We arrived a short time later to the property, and while one technician handled the water removal using a portable pump, another team cleared the counters, moved supplies and removed the floor mats for drying in another area. The shop supplies were wisely stored in plastic bins under the counter so most of the stock unaffected by the water.

Our technicians scoped the shop with moisture detection equipment to determine if the migration of water had occurred under flooring or within the wall behind the counter. Fortunately using both probes and thermal imaging, we found no additional issues requiring remediation efforts. We set up multiple air movers and dehumidifiers to bring the moisture levels in the room below 45% and dry all surfaces quickly. We followed up with complete cleaning and disinfection of the areas affected by water to ensure they were sanitary and ready to serve customers.

Our SERVPRO location has a general contractor’s license, and we suggested the necessary repairs for the water supply line to complete the restoration of the shop. The property owner asked us to complete the repairs so the cleanup would be a seamless operation from start to finish.

The longer commercial water cleanup waits, the more damage it is doing. Call SERVPRO of Hampshire County at (413) 324-1300, and we can handle all phases of the restoration needed to make your water loss “Like it never even happened.”

Click here for more about Amherst.

We Provide Our Expertise In Dealing With Water Damage In Northampton

5/3/2019 (Permalink)

We utilize the latest technology in moisture detection devices to locate and measure the moisture content in your home.

You Need Quick Water Removal in Your Northampton Home after the Washing Machine Hose Bursts

Washing machine hoses are a common cause of water loss in homes. The hoses become stiff over time and are subject to leaking, cracking, bursting and bubbling. The water pressure running through the hoses can eventually break them, and force water out at full pressure.

Since the supply lines to washing machines are usually always on, water from a burst hose can pour until you notice it and turn off the main water line in your house. This can be a significant amount of water, so you may need water removal services for your Northampton home. The water can damage the flooring, wood, cabinets and other building materials permanently after several hours of exposure. When there is water in your home, you can contact the professionals at SERVPRO to assist you to remove it and dry the affected areas.

We can provide expert guidance on how to deal with the water damage and fix the problems quickly. Our technicians can use pumps or wet/dry vacuums to remove the water. We’re Faster to Any Size Disaster and can start water removal as soon as possible to prevent further damage to your home and furnishings. Once we remove the standing water and vacuum the absorbent surfaces, we begin drying and dehumidification to clear up any moisture that could have remained after water removal.

Our SERVPRO technicians also clean and sanitize all the affected belongings to prevent bacterial and mold growth. We can use antimicrobial agents to treat drapery, clothing, and carpeting. If structural items like walls and subfloors require cleaning, we use the appropriate products to clean them to make them look as good as or better than they did before the water loss. We also evaluate all contents exposed to water or high humidity for cleaning needs.

Our technicians also offer restoration services, which involve replacing materials like insulation and drywall and repairing hardwood flooring. If the damage is not serious, we may just replace a few panels of drywall. A serious case may require the replacement of an entire wall.

When water has pooled in your home, SERVPRO of Hampshire County can help you extract it quickly and dry the affected areas. Contact us at (413) 324-1300 and let our water damage restoration professionals restore your home to its pre-water loss condition.

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